Privacy Policy


Introduction


Our privacy policy explains the information we collect, how we use and share it, how to manage your privacy controls and your rights in connection with mobile applications and services.
This policy was written in English. To the extent a translated version conflicts with the English version, the English version controls. Unless indicated otherwise, this Privacy Policy does not apply to third party products or services or the practices of companies that we do not own or control, including other companies you might interact with on or through the Services.

bbv Software Services AG
Blumenrain 10
6002 Luzern, Schweiz

Information aktiv collects


aktiv collects information about you, including information that directly or indirectly identifies you, if you or your other members choose to share it with aktiv. We receive information in a few different ways, including when you track, complete or upload activities using the Services. aktiv also collects information about how you use the Services. There are also several opportunities for you to share information about yourself, your friends, and your activities with aktiv.

We collect basic account information such as your name, email address, date of birth, gender, weight, height, username and password that helps secure and provide you with access to our Services.

Profile, activity and use information is collected about you when you choose to upload a picture, activity (including date, time and geo-location information as well as your speed and pace and perceived exertion) or post, join a challenge, view others’ activities, or otherwise use the Services.

We use your contact information so we can respond to your support requests and comments.

We collect and process location information when you sign up for and use the Services. We do not track your device location while you are not using aktiv, but in order to provide aktiv’s core Services, it is necessary for us to track your device location while you use aktiv. If you would like to stop the device location tracking, you may do so at any time by adjusting your device settings.

We gather information from the photos, posts, comments, and other content you share on the Services, including when you participate in partner events or create segments or routes.

aktiv may collect or infer health information. Certain health information may be inferred from sources such as other measurements. Before you can upload health information to aktiv.

aktiv allows you to sign up and log in to the Services using accounts you create with third-party products and services, such as Facebook, Google, or Apple (collectively, “Third-Party Accounts”). If you access the Services with Third-Party Accounts we will collect information that you have agreed to make available such as your name, email address, profile information and preferences. This information is collected by the Third-Party Account provider and is provided to aktiv under their privacy policies.

We collect information from your mobile device, which provide us with technical information when you access or use the Services. This technical information includes device and network information, cookies, log files and analytics information.

This information is used to analyze trends, administer, protect and secure the Services, track member movement in the aggregate, and gather broad demographic information for aggregate use.

We may collect information from you through third parties, such as when we collect your feedback through surveys.

We may also collect information about you from other members such as when they give you kudos or comment on your activities.

How aktiv uses information


We use the information we collect and receive to provide the Services, including providing you with the ability to:

We use the information we collect about you, your followers, and your activities to customize your experience.

We use the information we collect to protect members, enforce our Terms and Conditions and promote safety.

We also use the information we collect to analyze, develop and improve the Services. To do this, aktiv may use third-party analytics providers to gain insights into how our Services are used and to help us improve the Services.

We use the information we collect to provide support in response to your requests and comments.

We may also use the information we collect to market and promote the Services, activities and events on aktiv, and other commercial products or services. This includes marketing and push communications, where you have not opted out of receiving such messages and notifications.

Aggregate information


We do not sell your personal information. aktiv may aggregate the information you and others make available in connection with the Services and post it publicly or share it with third parties.

How information is shared


We may share your information with third parties who provide services to aktiv such as supporting, improving, promoting and securing the Services. These service providers only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information. We may also engage service providers to collect information about your use of the Services over time on our behalf, so that we or they may promote aktiv or display information that may be relevant to your interests on the Services.

When you join the aktiv community, your profile and your activities are set to be viewable by everyone by default. Your name and other profile information is viewable by other aktiv members and the public and, subject to your privacy controls, additional information and content you share may also be viewable.

As a social network, we share your information with other aktiv members and the public in accordance with your privacy controls. You can change the visibility of the activities you upload to aktiv.

We may share your information with affiliates under common control with us, who are required to comply with the terms of this Privacy Policy with regard to your information.

We may preserve and share your information with third parties, including law enforcement, public or governmental agencies, or private litigants, within or outside your country of residence, if we determine that such disclosure is allowed by the law or reasonably necessary to comply with the law, including to respond to court orders, warrants, subpoenas, or other legal or regulatory process.

How we protect information


We take several measures to safeguard the collection, transmission and storage of the data we collect. We employ reasonable protections for your information that are appropriate to its sensitivity.

Managing your settings


aktiv offers several features and settings to help you manage your privacy and share your activities.

aktiv offers various ways to manage the notifications you receive. You can choose to stop receiving certain emails and notifications by indicating your preference.

You may correct, amend or update profile or account information at any time by adjusting that information in your account settings.

You can delete your account or download your data using our self-service tools.

After you make a deletion request, we permanently and irreversibly delete your personal data from our systems, including backups. Once deleted, your data, including your account, activities cannot be reinstated. Additionally, we may retain information where deletion requests are made to comply with the law and take other actions permitted by law.

Note that content you have shared with others, such as photos, or that others have copied may also remain visible after you have deleted your account or deleted specific information from your own profile. Your public profile may be displayed in search engine results until the search engine refreshes its cache.

aktiv also provides you the option to remove individual activities you have posted without deleting your account. Once removed, the activities may remain on aktiv’s systems until you delete your account.

Your rights and our legal bases


We provide the same suite of privacy tools and controls to all of our members worldwide.

aktiv relies on a number of legal bases to collect, use, share, and otherwise process the information we have about you for the purposes described in this Privacy Policy.

We retain information as long as it is necessary to provide the Services to you and others, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the Services or until your account is deleted. In addition, you can delete some items of information (e.g., profile information) and you can remove individual activities from view on the Services without deleting your account.

Privacy policy information


aktiv reserves the right to modify this Privacy Policy at any time. Please review it occasionally. If aktiv makes changes to this Privacy Policy, the updated Privacy Policy will be posted on the Services in a timely manner and, if we make material changes, we will provide a prominent notice. If you object to any of the changes to this Privacy Policy, you should stop using the Services and delete your account.